Website Astek
What we will accomplish together
As part of the opening of a new service center in Egypt, Astek is recruiting a Service Center & People Manager.
The center will bring together approximately 30 to 40 engineers working in a hybrid model (on-site presence 2 to 3 days per week).
The role aims to ensure the smooth daily operation of the center, provide close people management, and maintain regular operational coordination with a client based in Saudi Arabia.
Your mission :
Operational People Management & HR
- Ensure daily on-site presence to supervise the proper functioning of the center.
- Monitor employees’ attendance (compliance with on-site days, punctuality, consistency).
- Act as the main point of contact for engineers regarding day-to-day matters.
- Regularly assess team members’ engagement, behavior, and overall involvement.
- Identify sensitive situations (demotivation, conflicts, performance decline) and escalate them to Astek management.
Service Center Management
- Guarantee a structured and professional work environment aligned with client expectations.
- Ensure compliance with internal rules, best practices, and the working framework.
- Implement regular reporting (attendance, engagement, incidents, risk alerts).
Client Relationship
- Act as the operational point of contact for the client for any team-related requests, including:
- Information about team members
- Attendance or performance reports
- Overall service center follow-up
- Ensure smooth and professional communication with the client teams in Saudi Arabia.
- Escalate any strategic requests or issues to Astek management.
Your background:
Proven experience (minimum 5 years) as:
- People Manager
- Project Manager
- Operational HR Manager
- Or a similar role involving team management
- Experience managing multiple team members (ideally 15+).
- Strong ability to manage hybrid teams (on-site / remote).
- Excellent sense of responsibility, organization, and communication.
- Ability to enforce structure while maintaining a positive work environment.
- Comfortable with reporting and information escalation.
- Fluent French or English (Arabic is a plus).
- Fluent French or English (Arabic is a plus).
Astek
Founded in France in 1988, Astek is a global player in engineering and technology consulting, present on five continents. With its expertise in many industrial and tertiary sectors, it supports its international clients in the intelligent deployment of their products and services, and in the implementation of their digital transformation.
Since its creation, the Group has based its development on a strong culture of entrepreneurship and innovation, and on the support and skills development of its 10 000 employees who are committed every day to promoting combination of digital technologies and complex systems engineering.
Join a Group rapidly developing in France and around the world, with a turnover of 705 M€ in 2024.
More on the Group on our website https://astek.net.
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